Why can't I generate a security code?

When an update is completed for an app or iOS or Android operating system on a device with low memory, some apps are removed and then reinstalled. If our app is removed, you’ll need to set up a new Digital Secure Key.

You can use our digital banking help tooldigital banking help tool This link will open in a new window to help if you’re having trouble with your Digital Secure Key. 

If you don’t have a valid UK mobile number or email address recorded with us or they’ve been updated recently, you may not be able to complete this process immediately. Please contact us on 03456 002 29003456 002 290 This link will open in a new window (+44 1226 261 22644 1226 261 226 This link will open in a new window) if you need more help setting up your Digital Secure Key.